Read the full post >> Michael Brenner.
Your customer retention rate (CRR) is a metric that reveals whether your marketing and customer care efforts are bleeding dollars or fortifying your business. Customer retention isn’t just about seeing how good of a job your marketing and sales teams are doing. When you track this number, you know when you’ll need to make vital […] The post What Is Customer Retention Rate & Why Should You Care? appeared first on Marketing Insider Group.
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