Read the full post >> [email protected] (Braden Becker).
“Hold on, let me just confirm the solution for you," the service rep responds as she scrambles to look up the answer to a customer’s question. It’s the corporate equivalent of a retail employee wandering aimlessly down each aisle when you ask where a certain product is, like you couldn’t have done that yourself.
To read the full post go to Marketing. We’ve shared this because we think it may be helpful to the insurance community.
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