Today, giants define our world. A few big companies like Apple, Facebook, and Google shape our social lives, curate how we consume information, and influence what we buy. For the most part, this isn’t a bad thing: these titans offer wonderful products and services that make our lives better and help our businesses run smoothly. But, as those of you who run small, ecommerce-powered businesses know very well, there is one giant who makes things very complicated. It’s impossible to be an online merchant and not have a point of view on Amazon. Love them, hate them, or something in-between — you all have a relationship with Amazon. Frankly, they can make it a real challenge for small businesses to grow past a certain point. But they don’t make it impossible. Lately we’ve seen more and more HubSpot customers thrive in ecommerce, even though Amazon sells similar or even identical products as them. How can this be? I’ll tell you, but first let’s start from the beginning.
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