All the technology in the world won’t give your customers great experiences if your customer service team—the face of your brand&#8212;isn’t trained and supported properly. Here are three ways to make sure they are. Read the full article at MarketingProfs
To read the full post go to MarketingProfs Daily. We’ve shared this because we think it may be helpful to the insurance community.
If the link above doesn’t work, cut and paste this url into your web browser: https://www.marketingprofs.com/articles/2018/33694/how-to-put-employees-first-in-the-customer-experience-and-why-you-should